Last Updated: July 2015

24/7 Mental Health Helpline (“MHHelpline”) is committed to protecting your privacy. Please take a moment to read this Privacy Policy, which discloses the privacy practices of the Web site. This Privacy Policy describes how MHHelpline collects and uses the personal information you provide on, and other information that is collected from your use of this Web site.  It also describes how we collect, use and protect that information and your choices about such uses and disclosures.

Scope of Privacy Policy

This Privacy Policy applies to information collected on or through this Web site owned and operated by 24/7 Mental Health Helpline, referred to as the “Site” or “Web site.” MHHelpline may engage third parties such as a hosting service to assist in the operation of any web site including the Web site through which you linked to view this Privacy Policy. As used in this Privacy Policy, the terms “we,” “us” and “our” refer to MHHelpline.

The information practices of other sites operated or maintained by MHHelpline or by any third party are not covered by this Privacy Policy.  By your use of this Web site, “You” (the person using this Web site on behalf of yourself, as well as on behalf of any other person or entity for whose benefit you are using the Web site) agree to the terms of this Privacy Policy, including any changes to the Privacy Policy.  If any portion of this Privacy Policy is unacceptable to you, do not use the Web site.  By using this Site, you are accepting the practices described in this Privacy Policy. Your use of this Web site is also governed by our Web site Terms of Use

Privacy Practices Notice – Health Information

Certain protected health information that may be provided by You is protected, as described in MHHelpline’s Privacy Practices Notice. The Privacy Practices Notice may contain additional provisions relating to the use and disclosure of Your information that go beyond the terms of this Privacy Policy.  In the event of any conflict between the terms of this Privacy Policy and the terms of the Privacy Practices Notice, the terms of the Privacy Practices Notice shall control.

Information Collected

The type of information collected on this Web site will depend upon the features and functionalities available on the Web site, which may be revised from time to time.  For example, if the Web site is currently operated as a “read-only” web site, personal information about you may not be collected through the Web site, and will not learn who you are.  If the Web site permits you to “register,” “create an account,” make purchases, or take similar actions, information will be collected from You that can be used to specifically identify You as an individual (such as Your name, telephone number, postal address, email address, and/or payment information, collectively Your “Personal Data”).  This Web site also automatically collects aggregated information that is not linked to any specific individual such as information about traffic patterns on the Web site, or the number of times a specific page was viewed in a particular month.  We may use and share aggregate, de-identified, and anonymous data without restriction as it does not identify You or any other individual user

Personal Data, Use and Sharing

If this Web site permits You to register, create an account, make purchases, or take similar actions, and if You chose to take such actions, we will ask You to provide us with certain Personal Data about Yourself.  It is always Your choice whether You wish to provide Personal Data through this Web site, but if You choose not to provide requested Personal Data, You may not be able to use all the features or functionalities of the Web site.

Personal Data may be combined with other information we receive through other methods. Personal Data will not be sold or given to third parties for marketing purposes except in the limited cases described elsewhere in this Privacy Policy. We reserve the right to share Your Personal Data with third parties if we determine, in our sole discretion, that such action is necessary to comply with legal requirements or with legal process served upon us, or to protect the safety of You, members of the public, other users of this Web site, or any other person, or to protect MHHelpline’s rights.  We also may use and/or share Personal Data with third parties that help us operate our business, for example we may provide Your email address to an email vendor that helps us send large volumes of email, and if a purchase is made we may share Your Personal Data with third parties as necessary to process Your order and receive payment.  MHHelpline may share Personal Data with our affiliate and subsidiary entities and we may transfer Personal Data to a successor entity such as in the case of a sale of our business, a particular business division, merger, spin-off, sale of substantially all assets, or a similar transaction.  MHHelpline may use Personal Data to provide requested services to You and to provide You with additional information we believe You may find interesting or useful.  Depending upon the features of this Web site, we may use Personal Data to track Your activities and/or progress on and through this Web site, as well as purchases made through this site or other transaction history.  We may contact You through any and all contact methods (e.g., cell phone, fax, email, etc.) You provide us through this Web site.

The Website does not honor a browser’s signal or header request not to track the user’s activity.

Reviewing and Changing Personal Data

The Web site, now or in the future, may provide the ability for You to view, inactivate and or update the Personal Data You have submitted.  If such functionality is available, click on the link or page to “sign in,” “view your account,” or similar link or heading.  Note, due to the nature of third party hardware, software and other third party tools, even when information is corrected or de-activated, an archive or other copy may remain.

Internet Cookies

This Web site may place Internet “cookies” on the computer hard drives of visitors to the Web site. Cookies are small data files that are written to Your hard drive by most major web sites when You visit them for record-keeping purposes. Information we obtain from cookies allows us to tailor our Site to be more helpful and efficient to improve Your user experience. These cookies are not created or used to collect any information (aggregate or personal) about You at any time.  You may occasionally get cookies from other sites, which is standard in the Internet industry. MHHelpline does not control these cookies, and these cookies are not subject to this Privacy Policy.

You do not have to accept cookies to use our Web site. You may have software on Your computer that will allow You to decline or deactivate Internet cookies. Most browsers are initially set to accept cookies but You may reset Your browser to notify You, or to reject cookies generally, but by rejecting cookies some of the features of the Web site may not work properly.

Public Forums

This Web site, now or in the future, may include public forums such as bulletin boards, reviews, blogs, chat rooms, or similar activities through which users of the Web site can communicate with one another.  THIS PRIVACY POLICY DOES NOT PROTECT YOU WHEN YOU USE PUBLIC FORUMS OR PROVIDE INFORMATION (INCLUDING PERSONALLY IDENTIFIABLE INFORMATION) ABOUT YOURSELF. You should be aware that any information shared in a public forum is public information and may be seen by third parties that do not adhere to our Privacy Policy. You should think carefully before disclosing any information in any public forum, including the forums on our Web site.

Social Media and Third Party Platforms

Certain sections or functionalities on this Web site may permit You to choose to cross-post or share information on a third party social media site or platform such as Facebook, Instagram, LinkedIn, Twitter, Google+, Pinterest, or other similar sites (collectively, “Social Media Sites”).  MHHelpline does not own or control such Social Media Sites, and posting Your information on Social Media Sites is subject to the third party’s privacy policy and other legal terms, which may or may not provide privacy protections with which You agree.  MHHelpline is not responsible for any act or omission of any Social Media Site, nor are we responsible for the consequences of Your choosing to share Your information on Social Media Sites.


This Web site has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. However, data transmission over the Internet or wireless networks cannot be guaranteed to be completely secure. Although we are committed to safeguarding Your privacy and security, we cannot ensure or warrant the security of any information You transmit to us, and You do so at Your own risk.  MHHelpline is not responsible or liable for the illegal acts (such as hacking) of third parties.

Links to Other Web sites

This Web site may contain links to other web sites and those sites may not follow the same privacy policies as MHHelpline. These sites may send their own cookies to You, and may collect and use data in ways that MHHelpline would not. Please note that we are not responsible for the privacy practices of third party web sites. We encourage You to be aware of this when You leave our Web site and to read the privacy policies of every web site that collects personally identifiable information from You. The Privacy Policy applies only to this Web site.

Children’s Privacy

We are committed to protecting the privacy of children. The interactive features of our Web site are not designed for or directed to children under the age of 18. MHHelpline shall not be liable for any unauthorized use of the Web site by minors.   We do not knowingly collect personally identifiable information from children under the age of 13.  Please contact us if You believe a child under the age of 13 has provided Personal Data to this Website without parental consent.

Visiting our Web site from outside the United States

This Privacy Policy is intended to cover collection of information on our Web site from residents of the United States. If You are visiting our Web site from outside the United States, please be aware that Your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in Your country. Please be assured that we seek to take reasonable steps to ensure that Your privacy is protected. By using our services, You understand that Your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the Web site.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the “Last Updated” date at the top of this Privacy Policy. We recommend that You check our website from time to time to inform Yourself of any changes in this Privacy Policy or any of our other policies.

Use of Web site

Your access to and use of the Web site is subject to certain terms and conditions, which are contained in our Terms of Use.

How to contact us

If You have any questions about this Privacy Policy or the practices of this Web site, You can contact us by email at: [email protected]